Thoughts (Beliefs, Values, Opinions, Morals)

Feelings (Mad, Sad, Glad, Scared)



- active listening, reflect back thoughts/feelings of other

- ask other questions to fully understand their position

- empathy (feeling what the other feels. whether or not you agree with their thoughts, you can always feel what they feel)

- expressing fear, sadness, or happiness



- arguing with other about their thoughts,

- waiting to say your point instead of trying to understand theirs or taking the ball and talking about self nonstop

- judgment (deciding what the other feels is not valid)

- expressing anger, frustration, or irritation